This is a hotel that is not worth recommending.
I have stayed here several times. I used to book it on IHG's official website. This time I booked a Suite with a view of the Cathedral through Ctrip. I arrived at the hotel at 12 o'clock. Because I was too tired, the hotel said that the room was still being cleaned. At the suggestion of the front desk, I could only pay one more day's room rate to arrange a temporary small room to rest until 3 o'clock. Then when I was given the room at 3 o'clock, I found that there was no terrace. After many communications, there was no result. My local friend is a councilor. He went to the front desk to ask and found out that my room was given to a councilor in Sofia, so the hotel kept making all kinds of fraudulent excuses. Finally, I coordinated to a temporary glass room, which was called a suite. The floor was shaky and I could only take the freight elevator to go up! Ctrip helped to communicate several times, but the hotel manager is a liar full of lies. Sofia Intercontinental should be ashamed!
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